Refund policy

Made-to-order items. Every Cookie Claws product is printed on demand after you order. Because of this, we do not accept returns or exchanges for change of mind, wrong size, or wrong color. Please check the size chart on the product page before ordering.

Damaged, misprinted, or defective items. If your order arrives damaged, misprinted, or defective, email us at jwatsoniv@icloud.com within 30 days of delivery. Include your order number and a clear photo of the problem. Once we confirm the issue, we will send a free replacement or issue a refund to your original payment method. You do not need to send the item back unless we ask you to.

Personalized items are final sale. Items printed with a name or custom text cannot be returned, exchanged, or refunded except when they arrive damaged or defective. We print custom text exactly as entered, so typos entered at checkout are not considered defects.

Lost or undeliverable packages. If tracking shows no movement for 7 days, or shows delivered but you cannot find it, contact us and we will help with the carrier. Orders returned to us because of an incorrect or incomplete address entered at checkout can be reshipped at the customer's cost.

Cancellations. Orders go into production quickly. We can cancel or change an order only if it has not yet been sent to print. Email us as soon as possible.

Refunds. Approved refunds are issued to the original payment method. Your bank or card issuer may take 5–10 business days to post the refund.

Questions? Email jwatsoniv@icloud.com.